Privacy policy

Last update: January 5, 2025

This privacy policy explains how Thorne & Ivy (the “Site”, “we”, “our” or “us”) collects, uses and discloses your personal information when you visit, use our services or make a purchase on 0s6qk0-qq.myshopify.com (the “Site”) or otherwise communicate with us about the Site (collectively, the “Services”). For the purposes of this privacy policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a visitor to the website or another person whose information we have collected in accordance with this privacy policy.

Please read this privacy policy carefully.

Changes to this privacy policy

We may update this privacy policy from time to time, in particular to reflect changes to our practices or for other operational, legal or regulatory reasons. We will publish the revised privacy policy on the Site, update the “Last updated” date and take any other action required by applicable law.

How we collect and use your personal information

To provide the Services, we collect personal information about you from various sources, as indicated below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce the applicable terms of service and protect or defend the Services, our rights and the rights of our users or others.

Personal information we collect

The types of personal information that we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or is capable of being associated with you. The following sections describe the categories and specific types of personal information that we collect.

Information that we collect directly from you

The information you submit to us directly via our Services may include:

• Contact information including your name, address, telephone number, and email address.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and telephone number.
  
• Account information including your username, password, security questions and other information used for account security purposes.
• Customer service information including information you choose to include in your communications with us, for example when you send a message through the Services.
  

Some features of the Services may require you to provide certain information about yourself directly to us. You may choose not to provide this information, but it may prevent you from using or accessing these features.

Information we collect about your use

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information relating to your interaction with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including suppliers and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
  
• Our payment processing organizations, which collect payment information (e.g., bank account, credit or debit card, billing address information) to process your payment in order to fulfill your orders and provide you with the products or services you have requested, in order to fulfill the contract we have entered into with you.
  
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries and cookies.
  

Any information we obtain from third parties will be treated in accordance with this privacy policy. See also the section below, Website and Third-Party Links.

How we use your personal information

• Provision of Products and Services. We use your personal information to provide you with the Services in order to perform the contract we have entered into with you, including to process your payments, fulfill your orders, sending you notifications about your account, purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging for shipping, facilitating any returns and exchanges, and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In such cases, Shopify will treat your information as described in its privacy policy and consumer privacy policy.
• Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications via email, text message or post, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Art. 6 (1) (f) of the GDPR.
• Security and fraud prevention. We use your personal information to detect, investigate or take measures regarding any fraudulent, illegal or malicious activities. If you choose to use the Services and create an account, you are responsible for ensuring the security of your account credentials. We strongly recommend that you do not share your username, password or other access information. If you believe that your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and other customers, in accordance with Art. 6 (1) (f) of the GDPR.
  
• Communicating with you and improving the Services. We use your personal information to provide you with customer service and to improve our Services. This is in our legitimate interest in ensuring that we are responsive to your needs, provide you with effective services and maintain our business relationship with you in accordance with Art. 6 (1) (f) of the GDPR.

Cookies

Like many websites, we use cookies on our Site. For specific information on the cookies we use in the context of operating our shop with Shopify, go to https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services (including to remember your actions and preferences), to perform analytics and to better understand how users interact with the Services (in our legitimate interest of administering, improving and optimizing the Services). We may also authorize third parties and service providers to use cookies on our Site in order to better tailor the services, products and advertisements on our Site and other websites.

Most browsers automatically accept cookies by default, but you can choose to set your browser to delete or reject cookies using your browser controls. Please bear in mind that deleting or blocking cookies may adversely affect your user experience and result in the malfunctioning of certain Services, including certain features and general functionalities, or their unavailability. In addition, blocking cookies may not completely prevent the way in which we share information with third parties such as our advertising partners.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for the purposes of contract execution, for legitimate purposes and for other reasons subject to this privacy policy. This may include:

• Suppliers or other third parties who perform services on our behalf (e.g. IT management, payment processing, data analysis, customer service, cloud storage, order processing and shipping).
• Sales and marketing partners to provide you with services and advertising. Our sales and marketing partners will use your information in accordance with their own privacy notices.
  
• When you ask us to disclose or otherwise consent to our disclosure of certain information to third parties, for example to ship products to you or through your use of social media widgets or ID integrations, with your consent.
• With our affiliates or within our group of companies, in our legitimate interest of running a successful business.
  
• In connection with a corporate transaction such as a merger or bankruptcy, to comply with applicable legal requirements (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service and to protect or defend the Services, our rights and the rights of our users or third parties.
  

We have disclosed the following categories of personal information and sensitive personal information about users for the purposes described above, in the sections “How we collect and use your personal information” and “How we disclose personal information”:

Category Categories of recipients

• Identifiers such as basic contact information and certain order and account information
  
• Commercial information such as order information, purchase information and customer service information
• Internet or other similar network activity, such as usage data
• Geo-location data such as locations determined by an IP address or other technical measures
• 
  

• Suppliers and third parties who provide services on our behalf (such as Internet service providers, payment processors, order processing partners, customer service partners and data analysis providers)
• Sales and marketing partners
• Affiliates

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we share personal information for the purpose of advertising and marketing activities, as follows.

Websites and Third-Party Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that we do not own or control, you should review their privacy and security policies and their other terms and conditions of use. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness or reliability of the information found on these sites. The information you provide in public or semi-public areas, including the information you share on third-party social networking platforms, may also be visible to other users of the Services and/or to the users of said third-party platforms, without limitation to the use we or a third party may make of it. The fact that we include these types of links does not, in itself, imply an endorsement of the content of these platforms or their owners or operators, except in the situations stated in the Services.

Data on children

The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you can contact us using the contact details below to request that it be deleted.

As of the effective date of this privacy policy, we do not knowingly “share” or “sell” (as such terms are defined under applicable law) the personal information of individuals under 16 years of age.

Security and retention of your information

Please be aware that no security measures are perfect or impenetrable and that we cannot guarantee “absolute security”. In addition, any information you send to us may not be secure during its transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on a variety of factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights

Depending on where you live, you may be able to exercise some or all of the rights listed below in relation to your personal information. However, these rights are not absolute and may only apply in certain circumstances, and we may in some cases refuse your request as permitted by law.

• Right of access/to know: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
• Right of deletion: You may have the right to request that we delete the personal information we hold about you.
  
• Right of correction: You may have the right to request that we correct the personal information that we hold about you.
• Right of portability: You may have the right to receive a copy of the personal information that we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  
• Right to opt out of sale, sharing, or targeted advertising: You may have the right to direct us to not “sell” or “share” your personal information or to opt out of the processing of your personal information for purposes considered “targeted advertising” as defined in privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal turned on, depending on your location, we will automatically treat this as a request to opt out of the “sale” or “sharing” of information for the device and browser you use to visit the Site.
  
• Restriction of processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
• Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal.
  
• Managing your communication preferences: We may send you promotional emails that you may opt out of at any time by using the unsubscribe option displayed in our emails. If you unsubscribe, we may still send you non-promotional emails, such as those about your account or orders you have placed.
  

You can exercise any of these rights when indicated on our Site or by contacting us using the contact details below.

We will not discriminate against you if you exercise any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf in order to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request as soon as possible, as required by current legislation.

Complaints

If you have any complaints about how we process your personal information, please contact us using the details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the details below, or to lodge your complaint with your local data protection authority. For the EEA, you can find a list of data protection supervisory authorities here.

International users

Please note that we may transfer, store and process your personal information outside the country in which you live. Your personal information is also processed by employees and third-party service providers and partners in these countries.

If we transfer your personal information outside of Europe, we will use recognized transfer mechanisms such as the European Commission's standard contractual clauses or any equivalent contract issued by the competent authority of the United Kingdom, as the case may be, unless the data is transferred to a country deemed to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this privacy policy, or if you wish to exercise any of the rights you have, please call us or reach us with our contact form.

For the purposes of applicable data protection laws and unless explicitly stated otherwise, we are the controller of your personal information.