Return Policy

Refund Policy

We want you to be completely happy with your purchase, so you have up to 90 days from the day you receive your item to request a return. And absolutely! You can return your closing sale item also within 90 days.

Eligibility for Returns

To qualify for a return, your item must meet the following criteria:

  • Condition: The item must be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging.
  • Proof of Purchase: Please provide the receipt or proof of purchase.

To initiate a return, please fill out THIS form.

If your return is approved, we will provide detailed instructions on how and where to send your package. Please note that items sent back without a prior return request will not be accepted.

For any questions about returns, feel free to reach out to us at info@thorne-ivy.com

Damages and Issues

We kindly ask you to inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, please contact us immediately. We will evaluate the situation and work to resolve the issue promptly.

Exceptions and Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable Products: Food, flowers, or plants.
  • Custom-Made Items: Special orders or personalized products.
  • Personal Care Items: Such as beauty products.
  • Hazardous Materials: Including flammable liquids or gases.

If you are uncertain about a specific item, please reach out to us for clarification.

Unfortunately, we do not accept returns of promotional items or gift cards.

Exchanges

To ensure you receive the desired item as quickly as possible, we recommend returning the item you have and making a new purchase separately once the return is approved.

Refunds

We will notify you as soon as we receive and inspect your return. If your refund is approved, the amount will be automatically credited to your original payment method within 10 business days.

Please note that processing times for refunds by your bank or credit card company may vary.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@thorne-ivy.com